Shipping/Returns

Shipping/Returns

Returns

You have 30 days to return items for an exchange or full refund.

  • Ensure that your items are in their original condition(Original packaging including tags).
  • We do not accept the return of items that have been used, altered, ironed or damaged.
  • Any damaged or worn returned items will not be refunded.
  • Any items sold for less than 50% of the retail price are final sale and cannot be returned.
  • Unused return labels will be voided after 30 days.
  • Our Return Address is:
    10756 Rhode Island ave.
    Beltsville, MD. 20705

Refunds

  • We will notify you when your items have been received.
  • Your items will be inspected upon arrival.
  • You will be notified of the status of your item.
  • Once approved, your refunds will be carried out in the form of credit to the original form of payment or a Koshieo gift card.
  • Cost of shipping is not refundable.
  • All returned items that are received unfolded and removed from the original packaging will be subject to a $2.50 restocking fee per item, this amount will be subtracted from the amount of the refund.

Exchanges

  • For any exchanges, contact us so we are able to hold the item you want. You can email us directly to returns@koshieo.com.

Shipping

  • Koshieo will be responsible for all domestic return charges, including duty and tax.
  • We cannot accept C.O.D. shipments.
  • We ship all returns through a traceable carrier for protection.
  • Koshieo is not responsible for international return shipping charges, including duty and tax.